In case you have second thoughts and would like to send the goods back to us, then you have the possibility of doing this within 14 days of delivery, that means you can cancel the purchase contract without indication of reason and in text form (e.g. by e-mail) or by return of the received goods.
Return of products that you have purchased in a retail shop
Please understand that we can only accept goods that have been ordered and delivered through our online store. If you wish to return goods that you have bought at one of our retail partners or articles that you have received as a gift and have been bought from one of our retail partners, we ask you to clarify your concerns with the appropriate retail partner. Please note that under these circumstances, other general conditions may apply, which you will obtain from the retail shop.
Please register all returns of online purchases under indication of reason with us, so that we can process your returns as quickly as possible. Please use the returns form that you receive from us, after your returns request has been made, and enclose the filled-in form with the returned goods.
For returns within Germany, please use the shipping label you receive with the ordered goods.
For returns from abroad, we request that you return the package to our warehouse in Germany. goodsociety will pay for the return postage on receipt of the package at the warehouse.
We kindly request that you select a shipping and packaging type that provides a tracking service and mail the tracking number to us. In the unlikely event that the goods do not arrive back at the warehouse, we won’t have to bother you with details.
Please note that we can only accept returns that are sent back to our warehouse in Germany and that have been previously registered with us as returns.
You may contact our consumer service by phone or by sending an Email:
Phone: +49 (0) 40 / 3688005-70
Fax: +49 (0) / 3688005-77
Before returning goods to us, please take care that you:
Please note that we can only accept return of unworn items with their original packaging and product tags.
Please send your returns to the following address:
ITG Logistik c/o goodsociety
Herr Andreas Hochstaedter
You will be informed by Email, as soon as we have received and processed your returned items.
If you have received the goods as a gift, please provide an email address and telephone number so we can contact you if needed, otherwise notification of your returned items will be sent to the original purchaser. Alternatively the goods may also be returned by the original purchaser.
goodsociety stands for quality. All the goods undergo a quality control check for defects and poor workmanship before they are shipped to you. If you have erroneously received a product, or if you receive a product that is not in perfect condition, you may, of course, return or exchange the product. In this case please contact us immediately.
Returning products with quality defects
If you are returning an item because of a quality defect, please report your complaint directly with us stating the reason for the return.
We will firstly offer to repair the defective goods. If this is not possible, we will replace the product you’ve ordered, as long as the product is available. You will receive complete reimbursement if the goods can neither be repaired, nor replaced.
Out of respect for our employees, we ask you to return only unsoiled goods.
Exchange of goods
As our customer, you have the option to directly exchange any item purchased online within 14 days (of receipt of goods). Please contact us promptly, so that we can adequately process your exchange.
All additional shipping costs of exchanged items occurring within the above stated time period will be paid for by goodsociety. This includes the return postage as well as the packaging and posting charges for the exchange items being re-sent.
In case you are doubtful about choosing the right article, e.g. color or size, you may contact our consumer service for help, before placing your order to avoid inappropriate items being delivered.
Please note that we can only exchange unworn items with their original packaging and product tags.
For all customers outside the European Union
When returning a product for exchange, make sure to notify your local customs office of this so they can refund you the tax and custom fee or prevent you from having to pay it twice as we are unable to influence this.
In order to process your returns we are required to check both the condition of the goods and the integrity of your reason for returning them. After checking and approving your returns (and there is no exchange request) we will promptly reimburse the purchase price of the returned items. Reimbursements are made to the payment method used at the time of purchase.
If you have received a defective product or a wrong item and you inform us of the mistake and return the items within 14 days of receipt, we will refund you the costs incurred in full, including all charges for postage.
If goods are returned after the expiration of the 14 day revocation period (revocation instruction), you carry the cost of returning the goods. This will be deducted from the amount we refund you for the returned items. Please understand that we cannot refund any shipping fees in this case.
Reimbursement is normally processed within 14 days of receipt of returned goods. However, we ask for your understanding should the processing time during peak periods take longer.
Please note that your bank may take up to 10 working days to process your refund. This depends on the institution from which a payment card is issued, and the respective processing time. Unfortunately we are unable to influence this.
Right of revocation
You can return the goods received without stating the reason for the return within 14 days. The time limit begins after receipt of these instructions in text form (e.g. by letter, fax or e-mail), but not before receipt of the goods by the recipient (in the case of multiple deliveries of similar goods, not before receipt of the first installment) and not before compliance of our obligation to inform according to Article 246 § 2 in conjunction with § 1 Clause 1 and 2 EGBGB (German Code on the Conflict of laws) and our obligations according to § 312e Section 1 Clause 1 BGB (Civil Code of Germany) in conjunction with Article 246 § 3 BGB. Only in the event of the goods not being suitable for dispatch by parcel/package (e.g. bulky goods) may you declare the returns by a returns request in writing. To comply with the notification period, it is sufficient to dispatch the returns or issue the returns request within this time. In any case, the return of the goods is at our cost and risk.
The return of goods or the returns request for bulky goods must be sent to:
In case of returns request in writing:
In case of returns request by fax:
fax: +49 (0) / 3688005-77
In case of returns request via E-mail:
In case of returns request by return of goods the items must be sent to:
ITG Logistik c/o goodsociety
Herr Andreas Hochstaedter
On explicit request of returns, the goods will be collected for shipment.
Consequences of revocation
In the event of an effective return any benefits received are to be returned by both sides, and if applicable, uses made thereof are to be disbursed. In case of deterioration of the item and for uses (e.g. benefits of use), which thereafter cannot be applied or only partially applied, or can only be applied with deteriorated condition, you have to pay us compensation. Compensation must only be paid for any deterioration of an item and benefits derived through usage, that are caused through handling the item in a way that goes beyond the mere assessment of detail and function. “Assessment of detail and function” refers to the testing and trying out the goods, as would be commonly possible and customary in a retail store. Obligations to reimburse payments must be fulfilled within 30 days. The payment period begins for you with the dispatch of the goods or the issue of the request for returns and for us once the goods have been received.
- End of Revocation Instruction -