We offer the following payment options when ordering in our online shop.
Payment by credit card
We accept card payments using Visa and Mastercard.
Visa and MasterCard are confirmed by safety standards “Verified by Visa” and “MasterCard® SecureCode™”.
The payment is debited from your credit card only at the time that we process your order. Please make sure, however, that your credit card covers the payment amount requested.
Paying with Paypal
You can use Paypal to pay with your credit card or with your previously registered Paypal account. More information about Paypal and your payment options can be found at Paypal’s official website.
Our partner for online payments is Novalnet AG.
If problems occur with your online payment or you have questions about the payment options, please contact our customer service at firstname.lastname@example.org.
The prices referred to in our online store are retail prices. All prices for orders requiring shipment within the European Union include 19% VAT, but exclude shipping costs. The valid price is the price shown at the time of the order being placed. The exact shipping cost will be calculated and communicated to you during the ordering process, before order completion.
However, the exact duties and taxes are the responsibility of the recipient. In the event that the recipient lives outside the European Union, duties and taxes are due to be paid on receipt of the shipment. In this case the recipient will find the VAT amount on the order that has been deducted from the total charges at the time of billing (and is thus shown on the receipt). As the amount of duties and taxes varies between countries, states, and in some cases even cities, we cannot guarantee that upon receipt of the goods the deduction of the 19% European Tax will equate to the amount of tax and customs that the recipient will be expected to pay at the time of receipt of goods. Please understand that any refunds for goods returned to us on these grounds must be deducted by the amount of costs incurred for packaging and postage.
We offer international shipping of our products. Please note that shipping costs and delivery times depend on where we are delivering your order to and may vary accordingly.
The shipping time within Germany takes usually 3-4 business days, for deliveries to other countries within the European Union 5-6 business days. International deliveries may require 5 -10 business days from the day on which the order was placed. If there is a delay in the dispatch of goods, we will inform you immediately.
Our shipping partner is DHL.
DHL also delivers on Saturdays.
Should a shipment be damaged or open upon delivery, we ask you to refuse acceptance of the package. Once the item has been accepted without the goods receipt being in the package, goodsociety can bear no liability for any eventual further loss or incurred damage to the goods.
We will inform you about the shipment of your order via email, which contains the order and shipment tracking number. You can always check the status of your delivery by entering your personal tracking number at the DHL website. If your order has not arrived within 10 days of being dispatched, please contact us with details of your order or shipment tracking number at email@example.com.
If you refuse to accept receipt of your order, other than if the package has been damaged during transport, or if we cannot deliver the goods due to incorrect or inaccurate address information, we will deduct the shipping costs and any fees or taxes incurred from your reimbursement.
The shipping costs for your order will be calculated depending on your specified delivery address and selected delivery method.
Standard deliveries (up to 5 kg) within Germany: 5 EUR
Standard deliveries (up to 5 kg) within the European Union: 15 EUR
Standard deliveries (up to 5 kg) for the countries outside European Union: 20 EUR
If you would like to receive your order within 1-2 days, fees for express delivery will apply.
Express deliveries (up to 5 kg) within Germany: 20 EUR
Express deliveries (up to 5 kg) within the European Union: 50 EUR
Express deliveries outside the European Union are individually calculated. In this case, please contact us.
The shipping of the items that are ordered in our online shop is from Germany. Any applicable import duties and taxes are dependent on the destination country and are to be paid by the recipient.
For consignments within the European Union, the DDP-price basis applies. This means that the VAT (in this case 19% VAT) is included in the stated product price.